Resolving Customer Issues in Half The Time With VMware Premier Support

Originally posted on VMware.com

“VMware Premier Support gives assurance to our enterprise cloud customers because it is a collaborative effort between VMware and MDI to give them the best support. We certainly do see value in it.”

Marco Fernandez, Director, Product Management, MDI

Micro-D International, Inc, (MDI), an information and communications technology solutions provider in the Philippines, has been managing private clouds for enterprise customers. One of its largest enterprise customers is running Tier 1 apps on its managed private cloud, and any downtime will disrupt the customer’s ability to provide services to millions of end users, resulting in financial penalties for MDI. To reduce the number of missed service-level agreements (SLAs), MDI subscribed to VMware Premier Support™. This provides MDI with priority access to senior-level VMware technical engineers, who help the team to troubleshoot and resolve issues faster.

VMWARE PRODUCTS

VMware Cloud Provider, Professional Services

SOLUTIONS

Cloud Migration, Data Center Modernization, Hybrid Cloud

Jens Koegler

Jens Koegler is VMware's Healthcare Industry Director in EMEA. He is helping our healthcare customers develop and run modern applications to drive innovation and ensure better patient care through a digital foundation that includes data center, hybrid cloud, mobile, networking and security technologies. VMware plays a strategic role in the healthcare industry. Its leading innovations in enterprise software help ensure consistent patient care and reduce IT access time for healthcare professionals so they can spend more time with their patients. Jens plays a key role in helping customers understand how new applications, devices, the latest IT technologies and digital transformation are driving innovation in healthcare.