Start Improving Applications Today; Tomorrow is Too Late
Employee experience — a combination of employee culture, technology, and workstyle — influences and is influenced by digital employee experience. This new survey showcasing employee experience trends shows why putting employees first continues to be a rewarding business strategy.
A new Forrester Consulting study found more than 92 percent of healthcare executives surveyed believe that improving their app portfolios would enhance their patient experience.
The recent global survey of 100 healthcare CIOs and SVPs by Forrester Consulting, commissioned by VMware, was designed to evaluate executive sentiment about the state of current application portfolios, technology leaders’ ability to create terrific customer—or in this case, patient—experiences, and the connection between the two.
This brief explores both the data and implications of the survey results. It highlights the link between apps and patient experience, and thus revenues; provides insight into how entrenched attitudes and technical debt—old technology that is too costly to replace—are dragging down healthcare organizations’ ability to modernize apps; and how emerging technologies and tech partners can help address challenges.