Start Improving Applications Today; Tomorrow is Too Late

Employee experience — a combination of employee culture, technology, and workstyle — influences and is influenced by digital employee experience. This new survey showcasing employee experience trends shows why putting employees first continues to be a rewarding business strategy.

A new Forrester Consulting study found more than 92 percent of healthcare executives surveyed believe that improving their app portfolios would enhance their patient experience.

The recent global survey of 100 healthcare CIOs and SVPs by Forrester Consulting, commissioned by VMware, was designed to evaluate executive sentiment about the state of current application portfolios, technology leaders’ ability to create terrific customer—or in this case, patient—experiences, and the connection between the two.

This brief explores both the data and implications of the survey results. It highlights the link between apps and patient experience, and thus revenues; provides insight into how entrenched attitudes and technical debt—old technology that is too costly to replace—are dragging down healthcare organizations’ ability to modernize apps; and how emerging technologies and tech partners can help address challenges.

Jens Koegler

Jens Koegler is VMware's Healthcare Industry Director in EMEA. He is helping our healthcare customers develop and run modern applications to drive innovation and ensure better patient care through a digital foundation that includes data center, hybrid cloud, mobile, networking and security technologies. VMware plays a strategic role in the healthcare industry. Its leading innovations in enterprise software help ensure consistent patient care and reduce IT access time for healthcare professionals so they can spend more time with their patients. Jens plays a key role in helping customers understand how new applications, devices, the latest IT technologies and digital transformation are driving innovation in healthcare.